SUPPORT REQUEST FORM
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ON-DEMAND SUPPORT RATES
For Customers without Support Contracts
| PHONE/DIAL-IN SUPPORT Billed in 30 minute intervals (30 minute minimum) | |
| Business Hours Support M-F 9AM-5PM Ext 2 | $75 per 30 min block |
| After-Hours/Holidays Support Extension 3 | $150 per 30 min block |
| ON-SITE SUPPORT 1 hour minimum charge for all ON-SITE services, training, programming, installation or repairs of equipment, our rates will be as follows: | |
| Monday-Friday | $150 per hour + travel |
| Mon-Fri SAME DAY REQUEST | $225 per hour + travel |
| Saturday | $225 per hour + travel |
| Sunday/Holiday | $300 per hour + travel |
| Prearranged 4 hours | $500 1/2 Day + travel |
| Prearranged 8 hours | $1000 Full Day + travel |
| TRAVEL CHARGES Based on Portsmouth, NH and Syracuse, NY. | |
| Within 25 miles N/C | (Min. 1 hour of service) |
| 25 – 75 miles 1-Way | $75 (+1 hour of service) |
| 75 – 125 miles 1-Way | $125 (+1 hour of service) |
| 125 – 200 miles 1-Way | $175 (+1 hour of service) |
| Overnight in New England | $150 per night, plus travel fee,1 hr. min. |
| Over 400 miles round-trip | All expenses including air, hotel, auto, and meals. |